Refund policy
Welcome to AureMirror.store. Customer satisfaction is at the heart of everything we do. We want you to shop with confidence, knowing that every purchase is backed by our straightforward and customer-friendly return and refund policy.
Please read the following policy carefully before making a purchase.
1. Our 30-Day Return Policy
We proudly offer a 30-day return period for all eligible purchases.
If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after receiving your order.
To qualify for a return, the item should:
- Be unused or only lightly inspected
- Be in its original condition
- Include all original accessories and packaging whenever possible
- Not show signs of intentional damage or misuse
2. Free Returns
At AureMirror.store, we believe returning an item should never be stressful.
That's why we proudly provide:
- FREE Return Shipping
- No Restocking Fees
- No Hidden Charges
Once your return request has been approved, our support team will provide complete return instructions.
3. Refund Eligibility
You may be eligible for a full refund if:
- Your item arrived damaged.
- You received the wrong item.
- Your order was lost during shipping.
- Your item arrived with manufacturing defects.
- Your product does not match the product description.
- You requested a return within 30 days and the item meets our return requirements.
4. Non-Returnable Items
Certain products may not qualify for returns, including:
- Personalized or customized products
- Gift cards
- Items intentionally damaged after delivery
- Products returned without contacting customer support
- Items returned beyond the 30-day return period
5. Damaged or Incorrect Orders
We sincerely apologize if your order arrives damaged or incorrect.
Please contact us within 7 days of receiving your package and include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the shipping package if applicable
Our team will review your request promptly and provide the best possible solution.
6. Lost Packages
If your package appears to be lost in transit, please contact us.
After verifying the shipment status, we may:
- Send a replacement item
- Issue a full refund
- Continue working with the shipping carrier on your behalf
Customer satisfaction is always our priority.
7. How to Request a Return
Requesting a return is simple.
Step 1
Email our customer support team at:
Step 2
Include:
- Full Name
- Order Number
- Email Address
- Reason for Return
- Photos (if applicable)
Step 3
Our support team will review your request and provide return instructions.
Step 4
Once the returned item has been received and inspected, we will begin processing your refund.
8. Refund Processing
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.
Refunds are issued using the original payment method whenever possible.
Depending on your payment provider, additional processing time may apply.
9. Exchanges
If you received:
- A damaged item
- An incorrect product
- A defective mirror
We will gladly arrange a replacement whenever available.
If a replacement is unavailable, we will issue a full refund.
10. Order Cancellation
Orders may be canceled before they have entered processing or shipment.
If your order has already shipped, please wait until delivery and then submit a return request.
11. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your payment provider.
- Allow several business days for processing.
If you still need assistance, please contact us.
12. Contact Information
If you have any questions regarding returns or refunds, please contact us.
AureMirror.store
Address
410 Rue Saint-Pierre
Montréal, QC H2Y 2M2
Canada
Phone
(905) 235-7112
We appreciate your trust in AureMirror.store and are committed to making every shopping experience enjoyable, transparent, and worry-free.